LIVE OPERATIONS

Document tracking board

Live

Operations pipeline

Every job moves through one controlled queue.

JO
Jacques O'ConnellClearing agent · EMP-014
Available

Incoming queue

Accept a job to move it into your work queue.

My active work

Jobs currently assigned to you.

Customer messages

Requests linked to jobs assigned to you.

NAMGOLA LOGISTICS

Welcome back, Anna

Upload a new document pack or follow an existing job.

Your jobs

Messages & requests

Send a message

Total jobs0Across all customers
Unassigned0Require assignment
Awaiting documents0Customer action required
Audit events0Recorded automatically

All jobs and assignments

Managers can open documents, change status, and reassign any job.

Customer and employee profiles

Onboard customers and agents, or immediately suspend portal access.

NameRoleCustomer / Employee IDStatusSecurity action

Customer communication queue

Messages and requests received through the customer portal.

Operational audit activity

Active customers12Customer accounts
Portal profiles0Across all roles
Platform admin1Environment authority
AWS regionCape Townaf-south-1

Platform controls

Infrastructure, authentication configuration, integrations, deployment settings, backups, monitoring, and service health belong here.

Administration boundaries

Managers control customer and employee profiles and all operational work. The platform administrator controls the application environment.

Platform environment

Visible only to the platform administrator. Management users cannot modify infrastructure or environment settings.

Sign in to AWS Console
AWS POC · af-south-1

AWS opens separately and requires your authorised AWS account credentials and MFA.

CUSTOMER UPLOAD

Create a new document job

The POC creates a tracking reference immediately.

EXISTING JOB UPLOAD

Upload requested or missing documents

Use the original job reference supplied after the first upload or by your agent.

UPLOAD CONFIRMED

Your document job was created

Save this job reference:

Use this reference for all missing documents, requested uploads, messages and status enquiries.

An upload confirmation email will use the same reference when email delivery is enabled.

SECURE JOB FILES

Job documents

Links expire after 10 minutes.

WORKFLOW CONTROL

Update job

MANAGEMENT ASSIGNMENT

Assign or reassign job

PROFILE MANAGEMENT

Create portal profile

POC profile only. Cognito invitation and password setup will replace this before production.